Xochiii Refund & Dispute Policy

Last Updated: February 2026

1. General Policy

Xochiii facilitates secure transactions via Escrow. Funds are held in a neutral account until the deal is concluded. This policy outlines when and how funds can be returned.

2. Refund Eligibility

A Brand is eligible for a refund ONLY if:

  1. Cancellation by Creator: The Creator cancels the deal before delivery.
  2. Mutual Cancellation: Both parties agree to cancel the deal via the Chat interface.
  3. Non-Delivery: The Creator fails to submit any work by the deadline (plus a reasonable grace period).
  4. Dispute Resolution: A dispute is resolved in the Brand's favor by Xochiii Administration.

Refunds are NOT granting for:

  • "Change of mind" after work has begun.
  • Taste/Preference differences (if the work meets the objective requirements of the brief).
  • Failure to review within the 72-hour window (see Auto-Release).

3. The Dispute Process

Stage 1: "Request Revision"

  • Before escalating, the Brand must use the "Request Revision" button on the submitted file.
  • The Creator must be given a fair chance to fix issues based on specific feedback.

Stage 2: Raising a Dispute

  • If the Creator refuses to revise or is unresponsive, the Brand may click "Raise Dispute".
  • Effect: This pauses the 72-hour Auto-Release timer immediately.
  • The Funds remain frozen in Escrow.

Stage 3: Admin Review

Xochiii Admins will review:

  1. The initial Brief/Deal Details.
  2. The Chat History.
  3. The Submitted Deliverables.
  4. The Revision Feedback.

Verdict:

  • Full Refund: Funds returned to Brand. Creator gets nothing.
  • Partial Refund: Split based on work completed.
  • No Refund: Funds released to Creator (if work met the brief but Brand was unreasonable).

4. Auto-Release (The "No Ghosting" Rule)

  • If a Brand does not take action (Approve/Reject/Dispute) within 72 hours of a submission, the funds are automatically released to the Creator.
  • Once funds are released, they CANNOT be reversed or refunded.
  • Notifications are sent at 24h, 6h, and 1h remaining to ensure the Brand is aware.

5. Contact for Disputes

To raise a manual dispute if the platform button is unavailable: disputes@xochiii.com (Include Deal ID).